Troubleshooting

Fix a Script That Won't Save

Check your internet connection — you must be online to save
If on Free plan, check if this script is over your 2-script limit (read-only scripts can't save)
Check you have edit access (not view-only)
Try clicking Save manually
Clear your browser cache and try again

Fix a Teleprompter That Won't Load

Make sure the script has content — empty scripts can't load
If on Free plan, check if the script is over-limit (blocked from teleprompter)
Try disabling browser extensions
Use a modern browser: Chrome, Edge, Firefox, or Safari

Fix Multi-Device Sync Issues

Make sure all devices are online
Verify all devices joined the same session
Try leaving and rejoining the session
Only the operator device can control playback — check you're on the right one
If the viewer stays on an old script after the operator switches, reconnect the session

Offline Edits Didn't Sync

When you reconnect after editing offline, a conflict dialog asks which version to keep if the same script was also edited on the server. If edits silently disappear, check Settings → Preferences → Offline Storage for sync status.

Fix Payment Issues

Go to Settings → Billing → Manage Billing to update your payment method (opens Stripe)
Check your email for payment failure notifications
There's a grace period before access is suspended
Contact support if issues persist

Common Permission Errors

Problem	Solution
Can't create scripts	Free plan: 2 script limit. Talent role: can't create.
Can't edit a script	You may have view-only access. Over-limit scripts are read-only.
Can't invite members	Requires Studio plan. Only Admin/Producer can invite.
Can't use teleprompter	Over-limit scripts are blocked on Free plan.

Install as an App

For the best experience, install EasyPrompter as a PWA: iOS — Share → Add to Home Screen. Android — Menu → Install app.

Still Stuck?

Open a support ticket from the user menu → Support. Set a priority and attach screenshots — our team responds within 48 hours.