Troubleshooting

Fix a Script That Won't Save

1. Check your internet connection — on Free plan you must be online to save. Paid plans save locally when offline and sync when you reconnect.
2. If on Free plan, check if this script is over your 2-script limit (read-only scripts can't save)
3. Check you have edit access (not view-only)
4. Try clicking Save manually
5. Clear your browser cache and try again

Fix a Teleprompter That Won't Load

1. Make sure the script has content — empty scripts can't load
2. If on Free plan, check if the script is over-limit (blocked from teleprompter)
3. Try disabling browser extensions
4. Use a modern browser: Chrome, Edge, Firefox, or Safari

Fix Multi-Device Sync Issues

1. Make sure all devices are online
2. Verify all devices joined the same session
3. Try leaving and rejoining the session
4. Only the operator device can control playback — check you're on the right one
5. If the viewer stays on an old script after the operator switches, reconnect the session

Viewer Won't Enter Fullscreen

When you toggle fullscreen for a viewer from the operator panel and nothing happens, the viewer's browser likely blocked the programmatic request (common on iPad / iOS / some Android). The viewer will see a "Tap to Enter Fullscreen" overlay — they need to tap it directly. If they tap outside the prompt, fullscreen is dismissed and the operator's toggle resets.

Offline Edits Didn't Sync

When you reconnect after editing offline, a conflict dialog asks which version to keep if the same script was also edited on the server. If edits silently disappear, check Settings → Preferences → Offline Storage for sync status.

Fix Payment Issues

1. Go to Settings → Billing → Manage Billing to update your payment method (opens Stripe)
2. Check your email for payment failure notifications
3. There's a grace period before access is suspended
4. Contact support if issues persist

Common Permission Errors

Problem	Solution
Can't create scripts	Free plan: 2 script limit. Talent role: can't create.
Can't edit a script	You may have view-only access. Over-limit scripts are read-only.
Can't invite members	Requires Studio plan. Only Admin/Producer can invite.
Can't use teleprompter	Over-limit scripts are blocked on Free plan.
Role changed but UI looks the same	Refresh the page or switch tabs and back. Role changes apply server-side instantly but the UI updates on next page load.

Install as an App

For the best experience, install EasyPrompter as an app: iOS — Share → Add to Home Screen. Android — Menu → Install app.

Why Was I Logged Out?

Sessions stay alive as long as you use EasyPrompter at least once every 7 days — each visit automatically extends your session. Common reasons for an unexpected logout:

• Inactivity: You didn't open EasyPrompter in any tab for more than 7 days. Background or minimized tabs don't count — the tab must be visible.
• Password change: Changing your password immediately signs out all other devices.
• Cleared cookies: Clearing your browser data removes session cookies.
• Offline too long: If your device was offline for 7+ days, the session couldn't be extended even if a tab was open.

To recover, simply sign in again — all your scripts and data are intact.

Still Stuck?

Open a support ticket from the user menu → Support. Set a priority and attach screenshots — our team responds within 48 hours.